EMMA is the voice AI agent built for restaurants, hotels, and hospitality - taking orders, upselling,
handling customizations, and routing directly to your POS. Around the clock, without exception.
Call answer rate at peak hours
Average ticket lift from upselling
Missed allergy flags, every shift
Coverage including room service
Phones ring most when your team is stretched thinnest. The cost of a missed call is no longer just a missed order - it's a missed relationship.
Friday dinner rush. Sunday brunch wave. 2 AM room service. When no one's free to answer, guests dial a competitor - and they don't come back.
A single missed dietary restriction can injure a guest and expose your operation to serious liability. Human error under pressure is inevitable. EMMA's isn't.
Your best server upsells naturally. But on their worst night, or during the 11th hour of a shift, that muscle goes quiet. EMMA never has a bad shift.
Phone orders re-keyed manually into your POS introduce transcription gaps and timing delays. Every handoff is a gap where the order can break down.
EMMA handles the entire call lifecycle end-to-end - without a human in the loop.
EMMA picks up instantly - no hold music, no voicemail
Human-like, warm opening in the guest's language
Full menu, modifications, combos - handled in real time
Contextual suggestions: wine pairings, add-ons, desserts
Every allergy and dietary note logged and confirmed
Direct to POS or KDS - no re-keying, no delays
EMMA handles any order on your menu - modifications, combos, prix fixe, family-style platters, split orders. Dine-in, takeout, delivery, and in-room dining with equal accuracy. Orders flow straight into your POS or KDS with zero re-entry.
Peak hours, overnight, holidays. EMMA answers every inbound call the moment it rings - no hold music, no voicemail, no abandoned orders walking to a competitor.
Suggests appetizers with entrees, wines with mains, desserts before close-out, and order-matched add-ons on every single call. The lift compounds across every shift with no training cost.
Every preference is logged against the guest profile. The next call starts where the last one ended - building the repeat guest experience that drives retention.
From Sichuan to Levantine, Oaxacan to Neapolitan - EMMA explains dishes, recommends pairings, and walks first-timers through tasting menus fluently.
No mishears, no transcription gaps. Every order fully confirmed with the guest before submission. Zero re-entry errors from phone to kitchen.
Books dine-in reservations via OpenTable, Resy, and SevenRooms. Posts room charges automatically through Opera, Mews, and Cloudbeds.
EMMA doesn't just capture orders - she grows them. Contextual suggestions matched to the order profile, cuisine, and occasion. No awkward scripts. No bad nights. The lift compounds across every shift.
Recommends the right bottle or cocktail to go with the chosen main - naturally, not pushily.
Detects celebration keywords and offers bottle upgrades, dessert add-ons, and premium selections.
Offers kids' options, shareable platters, and extra sides when a family or large group books.
EMMA captures every guest preference and flags every restriction the kitchen needs to know. Every preference is logged against the guest profile - reducing errors, protecting against liability, and building repeat guest loyalty.
Mild to extra hot, calibrated per cuisine
Portions, swaps, extras - handled live
Real-time swaps, no kitchen back-and-forth
Custom flags routed directly to kitchen
All bread, pasta, sauce thickeners removed
Butter, cream, cheese flagged to kitchen
No animal products across full order
Cross-contamination warning sent to chef
Calibrated across all dishes in order
Non-compliant items flagged before confirmation
Every interaction EMMA handles moves your guest - and your revenue - further up the curve.
No rip-and-replace. EMMA connects to your existing POS, PMS, and reservation stack out of the box.
Measurable outcomes, every shift. No added headcount required.
Peak hours, overnight, holidays - every inbound call answered the instant it rings.
Consistent, context-aware upselling across every single order. No training, no bad nights.
Every dietary restriction captured, logged, and routed to the kitchen on every order.
No mishears, no transcription gaps. Full guest confirmation before every submission.
Guest profiles build over every call, creating personalized experiences that bring guests back.
Give your F&B operation the responsiveness of a fully-staffed
front desk and the
consistency of your best server -
on every call, around the clock.